Return & Refund Policy
Your satisfaction matters to us. Learn about our easy return process.
Easy Returns
We offer a hassle-free 24-hour return window from the time of delivery. If you're not completely satisfied with your purchase, contact us within 24 hours to initiate a return.
Eligible for Return
- Items in original, unused condition
- Items in original packaging with tags intact
- Defective or damaged items
- Wrong items received
Not Eligible for Return
- Items used, washed, or altered
- Items without original packaging
- Custom or personalized orders
- Items marked as final sale
- Free promotional items
How to Return
Contact Us Within 24 Hours
Reach out to us via phone (01707073400) or email (support@selimpapers.com) within 24 hours of delivery.
Get Return Authorization
Our team will review your request and provide a return authorization number along with instructions.
Pack Item Securely
Repack the item in its original packaging with all tags and accessories intact.
We'll Arrange Pickup or Drop Off
We can arrange a pickup from your location or you can drop off the item at our store.
Refund Processed
Your refund will be processed within 5-7 business days after we receive and inspect the returned item.
Refund Methods
Original Payment Method
Refund credited back to the card or account used for the purchase.
bKash / Nagad / Rocket
Refund sent directly to your mobile financial service account.
Bank Transfer
Direct transfer to your bank account within 5-7 business days.
Exchange Policy
Want a different size, color, or variant? We offer exchanges within 24 hours of delivery. Simply contact us with your order number and the item you'd like to exchange, and we'll arrange the swap for you.
Exchanges are subject to product availability. If the desired item is out of stock, we'll process a refund instead.
Damaged or Defective Items
Received a damaged or defective item? We're here to help. Report the issue within 24 hours of delivery with photos of the damage, and we'll take care of the rest.
- Free return shipping for damaged/defective items
- Priority processing for replacement or refund
- Include photos when contacting us for faster resolution
Need to Start a Return?
Contact us to initiate your return request. Our team is ready to help you with any questions.